Firms can close a __________ gap by being more realistic about the services they can provide and managing customer expectations.

Firms can close a __________ gap by being more realistic about the services they can provide and managing customer expectations.

Firms can close a __________ gap by being more realistic about the services they can provide and managing customer expectations. 



A. seniority

B. knowledge

C. standards

D. delivery

E. communication


Answer: E. communication


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