Using technology and __________ are two ways a delivery gap can be reduced in size.
A. empowering employees
B. variability analysis
C. voice-of-customer analysis
D. zone of tolerance analysis
E. public relations
Answer: A. empowering employees
Using technology and __________ are two ways a delivery gap can be reduced in size.
A. empowering employees
B. variability analysis
C. voice-of-customer analysis
D. zone of tolerance analysis
E. public relations
Answer: A. empowering employees