Which of the following is not one of the five dimensions used by consumers to determine overall service quality?
A. assurance
B. reliability
C. acceptability
D. responsiveness
E. empathy
Answer: C. acceptability
Which of the following is not one of the five dimensions used by consumers to determine overall service quality?
A. assurance
B. reliability
C. acceptability
D. responsiveness
E. empathy
Answer: C. acceptability