Yesterday, Lorinda overheard a surprisingly unpleasant encounter between the manager of the hardware store where she works and a sales rep who sells a well-known line of tools. The rep insisted that his tools should be more prominently displayed and that a better assortment would mean more sales. The manager had other plans and told him so, and the conversation turned into a loud argument. What Lorinda observed was an example of
A. sales tactics.
B. channel conflict.
C. retail strategy tension.
D. passive aggressive behavior.
E. a failure of EDI processes.
B. channel conflict.