A sensational ________ may grab attention and produce pleasing aesthetics, but it does not necessarily improve a product's performance.
A) design
B) style
C) experience
D) service-profit chain
E) augmented product
Answer: B
A sensational ________ may grab attention and produce pleasing aesthetics, but it does not necessarily improve a product's performance.
A) design
B) style
C) experience
D) service-profit chain
E) augmented product
Answer: B