What is the most appropriate data-collection method to use when a business wants to determine how its employees interact with customers?
A. Experiment
B. Observation
C. Employee survey
D. Telephone interview
Answer: B
What is the most appropriate data-collection method to use when a business wants to determine how its employees interact with customers?
A. Experiment
B. Observation
C. Employee survey
D. Telephone interview
Answer: B