Personal selling:

Personal selling:


A. refers only to sales made to individuals, not those made to businesses.
B. is defined as the mass communication of information to persuade a prospective customer to buy something which satisfies that individual's needs.
C. describes the process during which someone is persuaded to buy something which they may not want or need.
D. is defined as the personal communication of information to unselfishly persuade a prospective customer to buy something which satisfies that individual's needs.
E. is defined as sales made only to individuals in ways that benefit the organization and its stakeholders.


Answer: D. is defined as the personal communication of information to unselfishly persuade a prospective customer to buy something which satisfies that individual's needs.


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Marketing Chapter 1

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