_____ refers to the gathering information and uncovering customer needs by using one or more questions.

_____ refers to the gathering information and uncovering customer needs by using one or more questions.

_____ refers to the gathering information and uncovering customer needs by using one or more questions.


A. Probing
B. Communication narrowing
C. Objection refutation
D. Question empathizing
E. Interrogative encoding


Answer: A. Probing


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