_________ is the practice of building ties to customers based on a salesperson's attention and commitment to customer needs over time.
a. Canned selling
b. Relationship selling
c. Stimulus-response selling
d. Scripted selling
Answer: b
_________ is the practice of building ties to customers based on a salesperson's attention and commitment to customer needs over time.
a. Canned selling
b. Relationship selling
c. Stimulus-response selling
d. Scripted selling
Answer: b