___ is the stage of the consumer decision making process whereby the individual scans information stored in memory to recall past experience and/or knowledge regarding various purchase alternatives.

___ is the stage of the consumer decision making process whereby the individual scans information stored in memory to recall past experience and/or knowledge regarding various purchase alternatives.



A. Problem recognition
B. Internal information search
C. External information search
D. Alternative evaluation
E. Post purchase evaluation

Answer: B


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