The practice of building ties to customers based on a salesperson's attention and commitment to customer needs over time is called:
a. order processing.
b. personal selling.
c. customer value creation.
d. relationship selling.
e. grooming.
Answer: d
The practice of building ties to customers based on a salesperson's attention and commitment to customer needs over time is called:
a. order processing.
b. personal selling.
c. customer value creation.
d. relationship selling.
e. grooming.
Answer: d