The line of ____________ divides front-stage activities from backstage activities.
a.
service standards and scripts
b.
physical evidence
c.
internal physical interaction
d.
internal IT interaction
e.
visibility
Answer: E
The line of ____________ divides front-stage activities from backstage activities.
a.
service standards and scripts
b.
physical evidence
c.
internal physical interaction
d.
internal IT interaction
e.
visibility
Answer: E