The term ________is used to capture the important of the physical image of service personnel who serve customer directly.
a.
Front Stage personnel
b.
Aesthetic Labor
c.
Emotional Labor
d.
Relational Labor
e.
Back Stage Personnel
Answer: B
The term ________is used to capture the important of the physical image of service personnel who serve customer directly.
a.
Front Stage personnel
b.
Aesthetic Labor
c.
Emotional Labor
d.
Relational Labor
e.
Back Stage Personnel
Answer: B