To be successful in the global marketplace, service firms must first:

To be successful in the global marketplace, service firms must first:


a. develop pricing incentives to encourage customers to begin doing business with them.
b. design marketing mix elements that account for each country's unique environment.
c. hire employees who are familiar with the local culture.
d. determine the nature of their core product.
e. build strong social bonds with their foreign customers.


ANSWER: d


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Marketing Chapter 12

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