Volvo, working with FedEx, set up a warehouse in Memphis with a complete stock of truck parts. A dealer needing a part for an emergency phones a toll-free number, and the part is delivered by FedEx within 24 hours. This is an example of how manufacturers are using:
a. outsourcing.
b. cross-docking.
c. disintermediation.
d. piggybacking.
e. an integrated demand channel.
ANSWER: a