You are responsible for physical distribution of your company's service and should focus on:
a. ensuring the intangibility of the service so that physical distribution becomes a less important factor.
b. minimizing wait times, managing service capacity, improving service delivery, and establishing channel-wide network coherence.
c. making sure production and consumption are simultaneous.
d. setting quality standards, choosing faster transportation modes, and using safety stock.
e. customer-oriented order processing and inventory control.
ANSWER: b