The five situational influences that have an impact on the purchase decision process are
a. personal influences, the reference group, family, friends, and the internet
b. habits, routines, problem solving, research, and delayed decisions
c. problem recognition, search, alternative evaluations, the decision process, and post purchase value
d. the purchase task, social surroundings, physical surroundings, temporal effects, and antecedent states
Answer: d. the purchase task, social surroundings, physical surroundings, temporal effects, and antecedent states