__________, which depends on the​ product's perceived performance relative to a​ buyer's expectations, is an important factor in creating customer value and building​ long-term market relationships.

__________, which depends on the​ product's perceived performance relative to a​ buyer's expectations, is an important factor in creating customer value and building​ long-term market relationships.

__________, which depends on the​ product's perceived performance relative to a​ buyer's expectations, is an important factor in creating customer value and building​ long-term market relationships.



A. Shared value

B. Share of customer

C. Customer satisfaction

D. Customer engagement

E. Brand loyalty



Answer: C. Customer satisfaction


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