A successful CRM program is expected to help a company achieve all of the following EXCEPT ________.

A successful CRM program is expected to help a company achieve all of the following EXCEPT ________.



A) provide higher levels of customer service

B) develop deeper customer relationships

C) create offers tailored to meet specific customer requirements

D) understand the competition better

E) pin-point high value customers and cross-sell products



Answer: understand the competition better


Learn More :