The "Cycle of Failure" includes all of the following EXCEPT ____________.
a. emphasis on rules
b. emphasis on attracting new customers
c. adequate pay and job security
d. low skill levels
e. use of technology to control quality
Answer: C
a. emphasis on rules
b. emphasis on attracting new customers
c. adequate pay and job security
d. low skill levels
e. use of technology to control quality
Answer: C