Which of the following is NOT one of the six service quality gaps?
a.
The knowledge gap.
b.
The proportion gap.
c.
The policy gap.
d.
The delivery gap.
e.
The perceptions gap.
Answer: B
a.
The knowledge gap.
b.
The proportion gap.
c.
The policy gap.
d.
The delivery gap.
e.
The perceptions gap.
Answer: B