The big cost of poor quality is the cost of
A. replacing defective parts.
B. lost customers.
C. recalling defective goods.
D. rework and training.
E. induction training.
Answer: B. lost customers.
Marketing MCQ
A. replacing defective parts.
B. lost customers.
C. recalling defective goods.
D. rework and training.
E. induction training.
Answer: B. lost customers.