What happens with the Next-Best-Action when a call intent is selected from the 'Why is the customer here' panel?
A) The Next-Best-Action will remain constant and will not be affected by different call intent.
B) The Next-Best-Action is re-evaluated and a new action is recommended.
C) The Next-Best-Action is evaluated for the first time.
D) The Next-Best-Action uses predictive and adaptive models to validate the call reason.
Answer: B