Which of the following is a valid proposition? (Choose Three)
A) A case opened to track and fulfill the change in customer's home address
B) A home insurance bundle shown on the website to people looking for a mortgage
C) A checking account upgrade offered to a savings account customer
D) A complaint booking on wrong billing reported by a customer
E) A case to track the shipment of a replacement credit card to a customer.
F) A message on the call center agent's screen to redirect the customer call to the collections department
Answer: B, C & F.