You use volume constraints to _______________. (Choose Two)
A) To allow you to test strategies on a subset of offers.
B To Limit the number of offers made.
C) To limit the number of offers made on a specific channel.
D) To limit the number of contacts with a customer.
E) To enable you test campaigns.
Answer: B & C.
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- Which of the following statements is true when describing a contact policy?
- When configuring a multi-channel campaign you must configure the following (Choose Two)
- When executing a distribution test we must _______________.
- To verify a complete offer journey you navigate to the Test offer tab and specify ? (Choose One)
- What function does the Next-Best-Action strategy perform before determining if the customer will be presented with the Sales offers?
- The NBO strategy ranks all available offers in descending order. How will the offers be ranked?
- The main purpose of the AllOffers sub-strategy is to:
- What type of decision rule does the Is Intent Relevant decision component use to determine if the intent expressed by the customer is relevant to the available offers?
- Which parameter is used to determine if the offer is relevant by the Relevancy decision table?
- If you want to change the priority of an issue in the NextBestAction strategy you _______________ (Choose One)
- In the NextBestAction Strategy, the NBA switch evaluates the sub-strategy with the highest position in the list first. What is the name of the shared Boolean parameter that determines the relevancy of each sub-strategy?
- The NBA decision strategy is represented at its highest level by three decision strategies that address three business issues: What are they? (Choose three)
- - Dictates that each strategy is responsible for determining the conditions under which it becomes relevant to a customer - Allows strategy developers to focus on successful strategy arbitration without having to be concerned about the issue of relevance
- Which strategy design principle is summarised below?
- In which Communication Channels would Next-Best-Action Advisor apply?
- A key principal of Next-Best-Action Advisor capability at the interface between the business and the customer is to:
- How many offers are displayed by default in the 'Other Offers' Panel?
- The Full History of customer interactions can be accessed from the:
- What happens with the Next-Best-Action when a call intent is selected from the 'Why is the customer here' panel?
- Which of the following details shown in the Campaign Performance section can potentially change when a Campaign Run is in 'Running' state? (Choose Three)
- Which of the following scenarios invoke a Campaign validation? (Choose One)
- You have submitted a Campaign for execution and the Campaign-Run has started processing the Offers. If you are asked to stop further Offers from reaching the customers due to an emergency situation, what action will you take? (Choose One)
- Which of these statements is true when describing campaign financials?
- Which of these are valid actions when the Campaign is in 'Running' stage? (Choose Three)