Zappos.com, an online shoe store, offers an easy, no-hassle return procedure. This relates to the _______ of its products.

Zappos.com, an online shoe store, offers an easy, no-hassle return procedure. This relates to the _______ of its products.

Zappos.com, an online shoe store, offers an easy, no-hassle return procedure. This relates to the _______ of its products. 



A. relative advantage

B. compatibility

C. observability

D. complexity

E. trialability


Answer: E. trialability


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