__________ fairness refers to the perceived fairness of the process with which a firm handles customer complaints.

__________ fairness refers to the perceived fairness of the process with which a firm handles customer complaints.

__________ fairness refers to the perceived fairness of the process with which a firm handles customer complaints. 



A. Procedural

B. Intangible

C. Distributive

D. Service

E. Empowerment


Answer: A. Procedural


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