When Jaime arrived at her hotel room and saw that the bed sheets had not been changed from the last hotel guest and there were cockroaches in the bathroom, she chose to go elsewhere. An undone, bug-infested room was not in Jaime's __________, which is the difference between what she really wants and what she will accept before looking for another hotel.
A. zone of tolerance
B. delivery gap
C. zone of intolerance
D. service gap
E. patience zone
Answer: A. zone of tolerance