_______ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

_______ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

_______ is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs. 



A) Performance
B) Value
C) Quality
D) Customer retention
E) Customer loyalty


Answer: C


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