When two brands of the same basic product deliver their respective promised quality, they are delivering ________.
A) performance quality
B) conformance quality
C) unique quality
D) accuracy quality
E) customer support
Answer: B
When two brands of the same basic product deliver their respective promised quality, they are delivering ________.
A) performance quality
B) conformance quality
C) unique quality
D) accuracy quality
E) customer support
Answer: B