Which of the following statements about services are correct?
a) Due to the intangibility of services, the risk to customers is increased compared to physical products.
b) The principle of uno actu means the coincidence of production and consumption.
c) A self-service buffet typically belongs to the service function model "relieving" and not to "enabling".
d) In the context of service management, it is important to define so called "visibility lines" from the customer's perspective.
Answer:
a) Due to the intangibility of services, the risk to customers is increased compared to physical products.
b) The principle of uno actu means the coincidence of production and consumption.
d) In the context of service management, it is important to define so called "visibility lines" from the customer's perspective.