Compare and contrast the typical traditional organization chart for an organization against the modern customer-oriented organization chart.
Answer: The traditional organization chart is a pyramid with the president at the top, management in the middle, and frontline people and customers at the bottom. In this case, the top management is the most important part of an organization. Managers who believe the customer is the company's only true "profit center" consider the traditional organization chart obsolete.
In the modern customer-oriented organization chart, customers are at the top, followed by frontline people, then middle management, and, lastly, top management.