Distinguish between controllable returns and uncontrollable returns.

Distinguish between controllable returns and uncontrollable returns.



Answer:


  • Controllable returns result from problems or errors by the seller or customer and can mostly be eliminated with improved handling or storage, better packaging, and improved transportation
  • and forward logistics by the seller or its supply chain partners.
  • Uncontrollable returns result from the need for customers to actually see, try, or experience
  • products in person to determine the suitability and can't be eliminated by the company in the
  • a short run through any of these means.


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