All of the following are methods for developing a differentiated service offer, delivery, or image EXCEPT ________.

All of the following are methods for developing a differentiated service offer, delivery, or image EXCEPT ________.



A) offering innovative features
B) increasing the quantity of service by giving up some durability
C) having more reliable customer-contact people
D) developing symbols and branding
E) designing a superior delivery process



Answer: B


Learn More :