Sharon works as a customer service agent at Ace Technologies, a firm that develops inventory management software. Sharon needs to inform her manager about a customer issue that has been escalated. Sharon, to avoid presenting negative information to her manager, frames information in a more positive light than reality. In this example, _____ bias occurs.
a. representativeness
b. satisficing
c. overconfidence
d. underconfidence
e. hindsight
Answer: A