______ means that services cannot be seen, tasted, felt, heard, or smelled before they are bought.
A) Service inseparability
B) Service variability
C) Service intangibility
D) Service perishability
E) Service heterogeneity
Answer: C
______ means that services cannot be seen, tasted, felt, heard, or smelled before they are bought.
A) Service inseparability
B) Service variability
C) Service intangibility
D) Service perishability
E) Service heterogeneity
Answer: C