The Bookworm began delivering books directly to customers through mail instead of selling through brick-and-mortar companies. This is an example of ________.

The Bookworm began delivering books directly to customers through mail instead of selling through brick-and-mortar companies. This is an example of ________.



A) indirect marketing
B) disintermediation
C) franchising
D) exclusive distribution
E) intensive distribution


Answer: B) disintermediation


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