Joel recently attended a seminar on improving listening skills. Because of what he learned at the seminar, he is actively trying to hear what the prospect is saying. However, he is not making an effort to understand the prospect's intent. At what level is Joel listening?

Joel recently attended a seminar on improving listening skills. Because of what he learned at the seminar, he is actively trying to hear what the prospect is saying. However, he is not making an effort to understand the prospect's intent. At what level is Joel listening?


a. Evaluative
b. Routine
c. Dynamic
d. Active
e. Marginal

Answer: a. Evaluative


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