Margaret is unhappy about her experience with All-Brand Appliance Store. When she purchased a new refrigerator on Monday, she explained that her old one had stopped functioning and that speedy delivery of the new one was vital because she was trying to keep her food fresh in an ice chest. It is late Thursday afternoon and her refrigerator has not yet arrived. Margaret is unhappy with All-Brand's:
A. social responsibility.
B. ethical ombudsmanship.
C. marketing strategy.
D. sales quotas.
E. service quality.
Answer: E. service quality.