The appliance salesperson asked the prospect, "What do you like best about the competitor's washing machines?" "Do you think you have ever paid too much for a new washer?" "Are you happy with how well your current washer cleans your clothes?" The salesperson, in this case, has used:
a. Probing
b. Channeling
c. Targeting
d. Detail selling
e. Empathizing
Answer: a. Probing