Which term refers to gathering information and uncovering customer needs by using one or more questions?

Which term refers to gathering information and uncovering customer needs by using one or more questions?

Which term refers to gathering information and uncovering customer needs by using one or more questions?


a. Channeling
b. Probing
c. Signaling
d. Empathizing
e. Interrogating


Answer: a. Probing


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