The Internet has made it easy for customers to access information, disinformation, post their opinions and read other people's opinions. From a marketer's point of view, this has caused _______.

The Internet has made it easy for customers to access information, disinformation, post their opinions and read other people's opinions. From a marketer's point of view, this has caused _______.


a. A shift to product glut and customer shortage
b. B. A shift in generational values and preferences
c. C. A shift in power from marketers to consumers
d. D. A shift to demanding return on marketing investment
e. E. A shift to Marketing (Big M) and marketing (little m)


Answer: C. A shift in power from marketers to consumers


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