_____ are the abstract outcomes of product or service usage that are intangible, subjective and personal.
A. Functional consequences
B. Psychosocial consequences
C. Bundles of attributes
D. Service assessments
E. Psychological stimuli
Answer: B
_____ are the abstract outcomes of product or service usage that are intangible, subjective and personal.
A. Functional consequences
B. Psychosocial consequences
C. Bundles of attributes
D. Service assessments
E. Psychological stimuli
Answer: B