____ refers to a process of identifying a​ follower's attitude toward a brand by assessing the context or emotion of his comments.

____ refers to a process of identifying a​ follower's attitude toward a brand by assessing the context or emotion of his comments.



A.
Information overload
B.
Data mining
C.
Web scraping
D.
Scanner data
E.
Sentiment analysis


Answer: sentiment analysis


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Marketing Chapter 5

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