The Internet and the widespread use of social media have:

The Internet and the widespread use of social media have:




a. shifted the power from manufacturers and retailers to consumers and business users.
b. resulted in fewer consumers willing to pay more for environmentally responsible products.
c. led firms to use more aggressive incentives to drive sales irrespective of customer needs.
d. resulted in fewer consumers willing to pay more for environmentally responsible products.


Answer: a. shifted the power from manufacturers and retailers to consumers and business users.


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Marketing Chapter 1

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