For consumers making highly routine and familiar purchases, the steps of the consumer-decision process progress as follows:
A. need awareness, problem solving, purchase decision, post-purchase evaluation.
B. need awareness, routinized response, purchase decision, post-purchase evaluation.
C.need awareness, purchase decision, dissonance.
D. problem solving, purchase decision, post-purchase evaluation, need awareness.
E. purchase decision, post-purchase evaluation, problem solving.
Answer: B. need awareness, routinized response, purchase decision, post-purchase evaluation.