Service provider promises, word - of - mouth, and past experience will affect to customers' ___________ - the level of service customers actually anticipate receiving.

Service provider promises, word - of - mouth, and past experience will affect to customers' ___________ - the level of service customers actually anticipate receiving.

Service provider promises, word - of - mouth, and past experience will affect to customers' ___________ - the level of service customers actually anticipate receiving.



a. Desired service
b. Adequate service
c. Predicted service
d. Tolerable service
e. Acceptable service



Answer: C


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