The four interesting innovations for service delivery arising from the Internet are all of the following EXCEPT _____________.
a.
creation of websites as a delivery channel for information-based services
b.
DVDs that can store huge amounts of information
c.
development of "smart" mobile phones linking users to the Internet wherever they are
d.
usage of voice recognition technology that allows customers to give information and request service by speaking into a microphone
e.
smart card containing a microchip acting as an electronic purse containing digital money
Answer: B