The Theator is a useful metaphor for understanding service encounter. In this metaphor, service facilities are considered as___________

The Theator is a useful metaphor for understanding service encounter. In this metaphor, service facilities are considered as___________

The Theator is a useful metaphor for understanding service encounter. In this metaphor, service facilities are considered as___________



a. Scripts
b. Roles
c. Stage
d. Actors
e. Blue printings


Answer: E


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