When a product is new, marketers must find a way to introduce it to consumers and capture their attention. At this point, they are starting at the bottom step (or lowest level) of the hierarchy of Marcom effects, called

When a product is new, marketers must find a way to introduce it to consumers and capture their attention. At this point, they are starting at the bottom step (or lowest level) of the hierarchy of Marcom effects, called



a. unawareness.
b. beliefs.
c. attitude.
d. expectations.


Answer: A. Unawareness


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Marketing Chapter 8

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